Railways asked to pay Rs 10K for harassment to passenger

Railways asked to pay Rs 10K for harassment to passenger
New Delhi: Indian Railways has been directed by a consumer forum here to pay Rs 10,000 as compensation for the harassment suffered by a passenger, who was made to run from one station to another to get his ticket cancelled.

The East District Consumer Disputes Redressal Forum held the Railways liable by relying on the complainant's statement as the state-owned enterprise had not opposed his contentions.

The forum directed Railways to pay compensation to Delhi resident Shiv Kishor Pandey who had alleged he was made to run from one station to another by the authorities for cancelling his ticket, which despite his efforts, was not done.


"As per complainant, due to change in his programme, he wanted to cancel the ticket but despite approaching opposite party 1 (Shahdara Railway Station) and 2 (Old Delhi Railway Station) well in time, the ticket was not cancelled and he was to made to suffer inconvenience by travelling from one station to another.

"It is a settled law that uncontroverted evidences cannot be disbelieved and there is merit in the claims of the complainant. It is also noted by this forum that in spite of opportunities, opposite parties opted not to contest the case. In these circumstances, we find they are liable to compensate the complainant for the losses/harassment suffered by him," a bench presided by N A Zaidi said.